The number of service professionals turning to web-based video technology for customer support continues to grow, with the latest entry being in the field of accounting. The web site Taxbrain.com is now offering people the ability to get their taxes done online, while video chatting with a tax professional.
Actually, Taxbrain is offering more than just video chats, they also provide screen sharing during your web conferencing sessions, which can go a long way when it comes to accounting.
The main draw of Taxbrain’s “You&Us HD Video Tax Preparation Service” is convenience; there are no trips to your accountant’s office. For some, that might not seem like a big deal. But if you’ve ever had to take a trip (or trips) to your accountant’s office carrying a box full of papers…only to find out you’ve forgotten something…it kind of is.
Taxbrain’s full tax preparation service runs around $130 or you can schedule 30 minute help sessions via video chat for just $19.95.
More information is available on their site here.
But really, the bigger lesson/question is, if your business provides services to customers that could be performed with video conferencing, are you using it?